Yutong's direct service team is your professional private service butler and trusted friend!
Service Concept
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Customer FirstFocus on customer's success and create greater value for customers.
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Yutong Direct ServiceYutong's direct service team visits customers regularly and takes the initiative to solve problems at early stage, so as to ensure long service life and high operation rate of vehicles.
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One-stop ServiceAny problem, please contact Yutong. The exclusive customer service manager will provide one-stop worry-free solutions.
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Customer First
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Yutong Direct Service
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One-stop Service
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FastFast
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365-day on-site support
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Rapid response to customer needs
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Full lifecycle support (some as paid services)
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ProfessionalProfessional
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Standardized service procedures
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Tailored package solutions
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AttentiveAttentive
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Personalized service
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Professional customer training
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Proactive customer care
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Provide You with Better Service
Our products could meet the needs of different market segments. Improve the operation rate and enhance vehicle safety to bring you a worry-free using experience. Reduce the cost and increase the profit to create value for you.
Refer to the service product that provides preventive maintenance, repair and training within the service cycle.
Refer to paid services that extend the warranty after the expiration. By extending the warranty period, standardized maintenance can reduce the failure rate, prolong the service life of vehicles and eliminate your worries about sudden high repair costs.
Develop the maintenance or repair proposal for the vehicle and key assemblies combining with vehicle configurations and technical standards so that the failure probability is reduced and the vehicle runs in the best state. We help customers create value from the prevention point of view in advance.
Based on use scenarios and needs, we can provide compliant services such as interior and exterior modification, as well as functional, safety and fuel-saving configuration upgrade to improve the convenience, safety and comfort of your vehicle using.
Based on personalized needs, we can provide customers with such solutions as service station construction, charging station construction, training services and training aids to offer professional after-sales support.
Beyond meticulous craftsmanship, relentless attention to detail, and rigorous quality control, Yutong stands apart through our first-class customer service—a key reason we rank among the world’s elite bus manufacturers. Every Yutong bus and coach undergoes exhaustive testing, with any issues rigorously analyzed and resolved to meet our exacting standards before delivery.
In accordance with effective local laws and regulations at present, relevant agreements with customers, and stipulations in the Warranty Manual, Yutong will provide free repair by using genuine Yutong vehicle parts in a reasonable and effective way for faults caused by product quality problem within the warranty period.
Beyond meticulous craftsmanship, relentless attention to detail, and rigorous quality control, Yutong stands apart through our first-class customer service—a key reason we rank among the world’s elite bus manufacturers. Every Yutong bus and coach undergoes exhaustive testing, with any issues rigorously analyzed and resolved to meet our exacting standards before delivery.
The warranty period and commitment of Yutong products will be implemented referring to the Warranty Manual issued with the vehicle. The Warranty Manual clearly describes the warranty period and maintenance items of Yutong buses.
Customer Empowerment System
Yutong always attaches great importance to customers' understanding, use and maintenance of Yutong products and establishes a three-dimensional customer empowerment system to help build the ability of driving, maintenance and operation management in an all-round way, to ensure efficient operation of vehicles and create value for customers.
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Systematic trainings
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Driving Skills
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Maintenance
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Operation Management
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Flexible and diverse training methods
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Web-based training
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Live Streaming training
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On-site training
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Professional Service Team
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Professional Certification SystemThere are three levels of professional competency: beginner, intermediate, and advanced. Only certified bus customer service staff can perform the work.
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Manufacturer's Direct Service TeamYutong currently has a 760-person service team that regularly visits customers to promptly identify and resolve potential issues.
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International Training CentersYutong established its first training center in Zhengzhou, China in 2007. By 2025, its international training centers had conducted 175 sessions totaling 1,406 training days, serving 142 service stations and 164 customers across 51 countries and regions, with 992 participants trained.
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Global Training TeamAs of 2025, Yutong employs 34 trainers focused on enhancing the capabilities of customers and service stations worldwide.
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CSP APP for IOS
Search for 【Yutong service】in the App Store
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CSP APP for Android
Download via Google App Store
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